Privacy Policy
Your Privacy. Our Responsibility.
Privacy at a glance
Life Saving Society Ltd · Last updated: 10 October 2026
We value the trust you place in us. Whether you donate, volunteer, become a member or seek assistance, we are committed to treating your personal information with care, dignity and respect.
Respect & dignity. We respect every individual’s right to privacy.
Transparency. We explain how and why personal information is handled.
Security. We take reasonable steps to protect personal information.
Your choices. You can ask questions, request corrections or raise a privacy concern.
1. Introduction
Life Saving Society Ltd (LSS) is an Australian not-for-profit organisation dedicated to supporting vulnerable individuals, families and communities through charitable initiatives.
We believe that every person deserves to be treated with dignity, fairness, compassion and respect.
Protecting personal information is an important part of maintaining the trust of our donors, members, volunteers, beneficiaries and the wider community.
This Privacy Policy explains how Life Saving Society Ltd collects, uses, stores, protects and discloses personal information.
We are committed to responsible privacy practices and compliance with applicable Australian privacy laws.
2. Our Privacy Principles
Our approach to privacy is guided by five commitments: Respect: We respect the dignity, rights and personal circumstances of every individual.
Transparency: We aim to explain clearly why information is collected and how it is used.
Responsibility: We collect only information reasonably necessary for legitimate organisational activities.
Security: We take reasonable measures to safeguard personal information.
Accountability: We welcome questions, correction requests and privacy concerns.
3. Information We May Collect
Depending on your interaction with Life Saving Society Ltd, we may collect: Personal information
• Full name and contact details.
• Postal address and email address.
• Information provided through website forms.
• Membership and volunteer application details.
• Donation amounts, dates and transaction references.
• Correspondence and enquiries.
Volunteer and membership information We may collect relevant experience, qualifications, availability, skills and other information necessary to assess applications or coordinate activities.
Information relating to charitable assistance Where necessary to assess or provide charitable assistance, we may collect information about an applicant’s circumstances, support needs and eligibility.
This may include sensitive information, such as health information or details about personal circumstances.
We will seek consent for collecting sensitive information where required by law and apply appropriate safeguards.
4. How We Collect Information
We may collect information when you:
• Make a donation.
• Apply for membership.
• Register as a volunteer.
• Contact us by email, telephone or website form.
• Request charitable assistance.
• Participate in fundraising or community activities.
• Subscribe to organisational updates.
Information may also be received from authorised representatives, referring organisations or service providers where appropriate and lawful.
Where reasonable and practicable, we collect information directly from the person concerned.
5. How We Use Your Information
Personal information may be used to:
• Process and acknowledge donations.
• Maintain appropriate financial records.
• Administer membership applications and records.
• Coordinate volunteers and community activities.
• Assess requests for charitable assistance.
• Communicate about organisational activities.
• Respond to enquiries and complaints.
• Meet legal, regulatory and reporting obligations.
• Improve our services and website.
We will not use personal information for unrelated purposes unless permitted by law or supported by appropriate consent.
6. Payment Information and Security
Life Saving Society Ltd accepts donations and other authorised payments through payment methods made available on our website.
When you make a payment, we may collect your name, email address, donation amount, transaction date, payment reference and other information necessary to process and acknowledge your contribution.
Online payments may be processed by independent third-party payment providers, such as PayPal, Stripe or Donorbox, where these services are enabled.
Payment providers handle payment information according to their own privacy policies and security arrangements.
Life Saving Society Ltd does not intentionally collect or store complete payment card details on its own systems when payments are processed through appropriately configured third-party payment services.
We take reasonable steps to protect transaction information and maintain accurate financial records.
For questions about payments or donation records, please contact info@lifesavingsociety.org.au.
7. Confidentiality of People Receiving Assistance
Protecting the dignity and privacy of people receiving charitable assistance is particularly important to Life Saving Society Ltd.
We recognise that individuals seeking help may be experiencing illness, financial hardship, displacement or other difficult circumstances.
We aim to:
• Collect only information necessary for the assistance being considered.
• Restrict access to information to authorised people who need it.
• Avoid unnecessary disclosure of sensitive circumstances.
• Obtain appropriate consent before publishing identifiable personal stories or photographs.
• Use anonymised information where suitable.
Information about children and vulnerable individuals will be handled with particular care.
We will not make identifiable personal stories or photographs public merely because someone has received assistance.
8. Sharing Personal Information
We do not sell personal information.
We may share information where reasonably necessary and lawful, including with:
• Authorised directors, staff and volunteers.
• Payment processors and relevant financial service providers.
• Technology and website service providers.
• Professional advisers, including accountants and legal advisers.
• Organisations involved in providing authorised charitable assistance.
• Government agencies or regulators where required by law.
We aim to limit disclosures to information necessary for the relevant purpose.
9. Overseas Data Storage and Disclosure
Life Saving Society Ltd is based in Australia and may use technology providers, payment processors, communication platforms and other service providers that operate or store information outside Australia.
Our charitable activities may also involve cooperation with authorised organisations and service providers overseas.
Where personal information is disclosed to an overseas recipient, we will consider applicable Australian privacy requirements and take reasonable steps to protect the information.
We aim to share only the information reasonably necessary for the relevant purpose.
Sensitive information about beneficiaries, including health information or details of personal hardship, will be handled with particular care.
Where practicable and legally required, we will identify the countries in which overseas recipients are likely to be located.
We will not disclose personal information overseas for unrelated purposes without an appropriate legal basis.
10. Website Tracking, Cookies and Analytics
Our website may use cookies and similar technologies to support essential website functions, improve security, understand website performance and enhance the visitor experience.
Depending on the services enabled, information collected may include:
- Internet Protocol (IP) address.
- Browser and device type.
- Pages visited and time spent on the website.
- Referring websites.
- Cookie identifiers and website interaction data.
Some information may be collected through third-party analytics or embedded services.
Where we use non-essential tracking technologies, we aim to provide appropriate information and choices in accordance with applicable privacy and other legal requirements.
Visitors can generally manage cookies through their browser settings. Disabling certain cookies may affect website functionality.
We do not intentionally use sensitive information provided in requests for charitable assistance for advertising or behavioural profiling.
11. Mailing Lists and Communications
Life Saving Society Ltd may collect and use contact information to communicate with donors, members, volunteers, supporters and individuals who contact our organisation.
Depending on your relationship with us, we may send:
- Donation receipts and payment confirmations.
- Membership and volunteer communications.
- Information about charitable projects and community activities.
- Fundraising appeals and campaign updates.
- Event invitations and organisational announcements.
- Important administrative or legal notices.
We aim to send fundraising and promotional communications in accordance with applicable Australian laws and individual communication preferences.
Where required, we will obtain consent before sending marketing communications.
Recipients may request to unsubscribe from fundraising or promotional emails at any time by using an available unsubscribe option or contacting us directly.
Unsubscribing from promotional communications may not prevent necessary administrative messages, such as donation receipts or membership notices.
We do not sell or rent mailing lists to third parties.
Postal Addresses
Where a postal address is provided, we may use it for legitimate purposes such as correspondence, authorised receipts, membership administration or delivery of requested materials.
We will not use postal addresses for unrelated purposes unless permitted by law or supported by appropriate consent.
12. Information Security and Retention
We aim to take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Appropriate measures may include access controls, secure storage, password protection and limiting information access to authorised individuals.
No internet-based system can be guaranteed completely secure.
We retain personal information only for as long as reasonably necessary for legitimate purposes or as required by law.
When information is no longer needed, we aim to securely destroy or de-identify it where appropriate and lawful.
13. Accessing and Correcting Your Information
You may contact Life Saving Society Ltd to request access to personal information we hold about you or to request a correction.
We will consider requests in accordance with applicable law.
We may need to verify your identity before releasing personal information.
Where a request cannot be fulfilled, we will explain the reason where appropriate.
14. Privacy Complaints
If you believe your personal information has been handled improperly, please contact us using the details below.
- We aim to acknowledge your concern.
- Review the circumstances fairly.
- Seek further information where necessary.
- Explain our findings and any appropriate action.
We aim to respond within 30 days. Complex matters may require additional time.
Where applicable, you may also have the right to complain to the Office of the Australian Information Commissioner (OAIC).
15. Changes to This Policy
Life Saving Society Ltd may update this Privacy Policy to reflect changes in our activities, technology, legal obligations or information-handling practices.
The latest version will be available on our website.
We encourage visitors to review this policy periodically.
Contact us about privacy
For privacy enquiries, access requests, corrections or complaints, please contact Life Saving Society Ltd.
Email: info@lifesavingsociety.org.au
Subject: Privacy Enquiry
Post: Life Saving Society Ltd
8 Kendari CT, Hampton Park, VIC 3976, Australia
Please describe your request and how you would like us to contact you. Avoid sending sensitive documents until we have agreed on a suitable way to receive them.